complaint·April 21, 2022

The allegation, Staff did not ensure a resident was provided with an appropriate amount of fluids while in care. LPA interviewed R1 on 6/06/2021. R1 stated received the fluids needed and does not remember was sick during the month of January, 2021. LPA interviewed nine residents from 10:00 am until 12:00 noon who stated receive appropriate amount of fluids while in care. This allegation is unsbustantiated The allegation, Staff members worked at the facility when diagnosed with COVID-19. LPA spoke to Office Manager today at 3:15 pm who stated there were no staff members who worked ill during the month of January, 2021. This allegation is unsubstantiated. The allegation, staff did not meet a resident's incontinence needs. During LPA's interview of R1, resident stated there has been no issues and stated staff have been assisting R1 when needing assistance to the restroom. LPA interviewed nine residents as of today who stated staff have answered residents' request for any incontinent issues and the wait time has only been fifteen minutes. This allegation is unsubstantiated. In regard to staff mishandled a resident's medications while in care. LPA received R1's facility progress notes which states resident self-administer's own medications and family member was ordering medications for resident. This allegation is unsubstantiated. The allegation, resident had a wound untreated, LPA observed R1's progress notes during the month of March, 2021 that states staff treated the wound. This allegation is unsubstantiated. Also, the allegation which states resident's bill was incorrect. LPA received a copy R1' bill from the office manager which indicates the bill was corrected. This allegation is unsubstantiated.