complaint·May 12, 2022

In regard to the allegation facility did not notify authorized representative about hospital visit, this allegation is substantiated. LPA reviewed the resident's records and observed the complainant is documented as the authorized representative which is noted on the Admissions Agreement. Also, the Power of Attorney for the resident states the complainant was appointed as the resident's agent (attorney-in-fact). LPA reviewed all incident reports received from the facility during 2021. However, an incident report was not sent to CCL regarding the hospitalization of the resident. Also, LPA interviewed current staff and previous staff who stated did not know if the family member was notified regarding the hospitalization of the resident. Deficiency is cited on LIC 9099 D. Appeal rights were discussed, exit interview conducted, and a copy of the report was given to the Administrator.