complaint·August 6, 2025

Regarding the allegation: Staff did not ensure facility was kept clean, safe and sanitary. It was alleged that the facility’s laundry room was not kept clean and staff were neglecting their residents from maintaining safe and sanitary conditions. To investigate the allegation(s), LPA conducted interviews with nine (9) residents and two (2) staff members. LPA’s interview with all residents confirmed that staff do not neglect them nor have they witnessed other residents to be neglected. During LPA’s interview with residents, LPA did not observe residents’ rooms to emit foul odors. LPA observed residents throughout various areas of the facility such as in the seating area, the dining area and activity center. LPA observed the residents to appear to be in good health and interacting with their peers. During a physical plant tour of the laundry rooms and an interview with S1 revealed that the laundry rooms are cleaned weekly but there have been a few residents who have made it a habit not to throw their trash away properly. LPA’s interview with S2 revealed that the laundry rooms are cleaned throughout each shift, “…Morning, afternoon, and night shift”. However, during LPA’s physical plant tour, LPA observed two (2) out of the four (4) laundry rooms not to be clean. LPA observed both laundry rooms located on the second floor, which are accessible to Residents, had unsecured waste bin lids. Additionally, one (1) of the two (2) laundry rooms were observed to have Personal Protective Equipment (PPE) gloves left unsecured on the floor, an uncovered waste container, canned alcoholic beverages left on the floor, and bagged garbage placed outside of the designated waste containers. Based on LPA’s observations, the facility did not maintain two (2) out of the four (4) laundry rooms clean, safe, and in sanitary condition, therefore the allegation is SUBSTANTIATED at this time. Citation issued, please refer to 9099-D. No other immediate health and safety hazards observed during the time of the visit. Exit interview conducted, Appeal Rights given, and a copy of this report was provided to the Executive Director.