complaint·October 5, 2021

Licensing Program Analyst (LPA) Pitz conducted an unannounced visit on this day in response to the above allegation. During this investigation LPA conducted a virtual visit on 8/13/20 and interviewed the administrator and 3/5 residents; conducted an in-person visit on 10/5/21 and interviewed the administrator, 4/4 residents, and attempted to interview Resident 1 (R1) and their responsible party. Allegation #1, that “Staff yelled at resident,” has been unsubstantiated based on the interviews conducted. No corroborating evidence was provided by the complainant, none of the interviews conducted on 8/13/20 or 10/5/21 corroborated the allegation. LPA was unable to obtain any other evidence or testimony to substantiate the allegation. Report reviewed, signed and delivered. Exit interview conducted, no deficiencies cited.