Complaint·October 8, 2024

This is an amended copy of the report previously issued on 10/08/2024. After review of this complaint, it was determined corrections to the verbiage was warranted. The complaint findings remain the same. Regarding the allegation : Staff does not ensure residents are allowed to have visitors. It is being alleged that a visitor was asked to not visit the facility anymore. LPA interviewed three (3) staff out of four (4) staff that confirmed that the visitors do not stay long when the residents receive visits. Furthermore, Three (3) out of the four (4) staff confirmed that the visitors they do get at the above facility do not interfere with their work duties and/or tell them what to do. Three (3) staff confirmed that the administrator told them not to let certain visitors enter the above facility. LPA was able to observe that two (2) visitors arrived and visited approximately an hour and left. LPA was only able to interview one (1) out of (5) five residents. One (1) resident confirmed that they are doing well and have no issues at the above facility. Therefore, based on the LPA's observations, staff and resident interviews the above allegation(s) above is SUBSTANTIATED at this time. An exit interview was conducted, a citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator and appeals right. This is an amended copy of the report previously issued on 10/08/2024. After review of this complaint, it was determined corrections to the verbiage was warranted. The complaint findings remain the same. Regarding the allegation : Staff does not ensure bathroom supplies are made available for residents and residents guests. It is being alleged that the bathrooms do not have any soap for anyone to wash their hands and also no paper towels to dry their hands. During LPA's tour, LPA toured four (4) bathrooms and all four (4) bathrooms had soap and towels to dry hands. LPA interviewed four (4) staff and all four (4) staff confirmed that there is soap and towels in all the bathrooms. LPA was only able to interview one (1) out of (5) five residents. One (1) resident confirmed that there is soap and towels in the bathrooms. Therefore, based on the LPA's observations, staff and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the administrator.