complaint·May 11, 2022

---Staff is rough with the resident. It was alleged that staff grab and roughly jerk residents out of chairs and into wheelchairs. To investigate this allegation, on 04/20/2022, LPA made observations during a physical plant tour at 09:45 AM and interviewed staff and residents from 10:35 AM - 12:20 PM. Per LPAs observation, staff was providing an appropriate transfer assistance. Staff denied jerking residents during transfer assistance and no residents addressed any concerns regarding staff assistance. Based on observation and interviews, there is no sufficient information to determine that staff are grabbing and roughly jerking residents. Therefore, the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted, and a copy of this report was provided to the staff who was authorized to sign the report.