complaint·July 18, 2022

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility. LPA met with Anahit Gregoryan and explained the reason for the visit. It was alleged that resident #1 (R1) is being verbally abused and yelled at by staff #1 (S1). To investigate this allegation, on 05/18/22, LPA reviewed evidence provided to Licensing from other sources from 2:30PM–3:00PM. On 05/23/22, LPA interviewed staff #2 and two out of four residents, R1 and resident #2, from 10:30AM–12:20PM. LPA was unable to interview resident #3 as they were asleep and resident #4 was not in good health. On 06/14/22, LPA made observations and interviewed S1 from 12:45PM-2:00PM. S1 denied verbally abusing/yelling at R1 or others. Residents denied being yelled at by facility staff. A review of the evidence obtained during the investigation revealed that S1 was yelling, threatening punishment, intimidating and humiliating a resident in care. Although interviews of residents and staff did not reveal any relevant information, based on the review of evidence from other sources, the allegation is substantiated at this time. Pursuant to Title 22 Div. 6 Ch. 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC9099-D): Exit interview was conducted, appeal rights were discussed, and a copy of report was issued.