complaint·September 9, 2024

Regarding the allegation: Staff leave bedridden resident alone in the facility while in care. It is being alleged that the resident is left in bed all day. LPA's interviewed four (4) out of four (4) residents that confirmed that they are not left in bed all day and/or alone in the facility while in care. LPA's also confirmed with resident #2 (R2) who is bedridden if they are left alone in the facility while in care and R2 stated, "no, staff is always here." LPA's interviewed two (2) staff that confirmed that residents are able to leave their room whenever they want and ask for assistance if they want to leave their room and our never left alone in the facility. During the visit, LPA's were able to confirm that there were two (2) staff present and working. Therefore, based on the LPA's records review, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff do not ensure that resident is able to reach them to request assistance as necessary. It is being alleged that there is no way of communication between staff and resident for help. LPA's interviewed four (4) out of four (4) residents that confirmed they can request help at any time and as necessary. LPA confirmed with resident #2 (R2) who is bedridden the means of requesting assistance and R2 stated, "I have a bell." LPA's interviewed two (2) staff that confirmed they regular check in with the residents to see if they need any assistance. During the visit, LPA's observed assistance being provided to the residents. Therefore, based on the LPA's records review, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.