complaint·July 30, 2024

Facility is not allowing resident to move out of the facility: It is alleged that the facility did not allow R1 to move out of the facility. To investigate this allegation LPA conducted interviews with the Administrator, one (1) staff, and four (4) out of five (5) residents who were able to communicate. Interview with the Administrator revealed that R1 did not have any family member or POA. R1 was admitted to the facility via referring agency. A random person that the facility had no record of came to the facility to take R1. The Administrator did not allow since there were no evidence of any kind of relation to R1. Additionally, Interview with four (4) out of five (5) residents did not have any issues moving out of the facility at any time they wanted. Based on interviews this allegation is Unsubstantiated at this time. Facility staff did not have the ability to communicate with resident: It is alleged that the facility staff are not able to communicate with R1 in Spanish. To investigate this allegation LPA conducted interview with the Administrator and one (1) staff. It was revealed that although the staff did not understand Spanish nor could speak it, yet they were able to understand R1 by using google translation application via their phones. Moreover, four (4) out of five (5) residents interviewed, revealed they can effectively communicate their needs with the facility staff without any issues. During the visit, LPA observed that all staff understand and can communicate with basic English to the majority of the residents who are communicating in English without any problem. Based on interviews and LPA’s observation this allegation is Unsubstantiated at this time. Staff did not address a change in the resident's condition: It is alleged that R1 lost weight due to lack of care. To investigate the above allegation LPA conducted an interview with the Administrator and as informed that when R1 was admitted to this facility, R1 was already receiving Hospice services due to his/her medical condition. Moreover, review of hospice file indicated that R1 was on a mechanical soft diet and was able to tolerate thin liquid with total of 25% oral meal intakes, and due to slow and steady decline R1 was hospice appropriate; However, it was determined/ordered by hospice doctor to discharge R1 from hospice on 12/28/2022 and admit R1 to the hospital for further evaluation. On 1/1/2023 R1 returned to the facility and was admitted back to receiving hospice services. During today’s visit, LPA was provided with the hospice doctor’s order dated on 12/28/2022. Based on interviews and record reviews this allegation is deemed Unsubstantiated at this time. Continue on LIC 9099C Staff did not assist resident with transfers: It is alleged that R1 cannot go outside because there are no staff to take R1 outside. To investigate this allegation LPA conducted interviews with the Administrator and one (1) staff and all parties dined the above allegation. Moreover, interviews with four (4) out of five (5) residents did not have any concerns regarding the above allegation. During the time of both visits on 05/22/2024 and as well on 07/30/2024, LPA observed that the staff are helping residents with transfers and other assistance they need. Based on interviews and LPA’s observation this allegation is deemed Unsubstantiated as this time.