complaint·December 6, 2023

To investigate the allegation the LPA interviewed the RP on 12/06/2023 at approximately 10:05 a.m. The LPA interviewed the Administrator at approximately 10:40 a.m. and the R1 at approximately 11:12 a.m. The RP stated that when they called the facility, they spoke to the administrator to let them know that R1 was being discharged from the hospital, and to inform staff about admitting R1 back to the facility. However, the RP reports that the administrator told them that they did not want R1 back at the facility, and to send R1 somewhere else. The RP explained to the administrator that per State regulations, the facility must take the resident back. The RP added that the administrator hanged up on the call, and when the RP attempted to call the administrator back the calls went to voice mail. The RP left several messages for the Administrator and after three (3) hours of phone calls, the administrator called back, and said that it was ok to send the R1 back to the facility. The administrator’s interview revealed that they had indeed said to the RP that they did not want back R1 due to R1’s physical needs, however there was no updated appraisal in R1’s file to substantiate a change in condition that required additional care at another facility. The interview with the R1 revealed that they had heard the administrator telling the RP over the phone that they did not want them back at the facility. Based on the information obtained through interviews, the allegation that Facility is refusing resident after hospitalization , is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations (CCR), the following deficiency is cited (refer to LIC 9099-D). Citations were issued. Exit interview conducted. A copy of the report and Appeal Rights were issued via email.