complaint·April 1, 2025

LPA reviewed R1’s signed admission agreement dated 08/14/2024. Per the admission agreement, “REFUND POLICY: Payment is made on the basis of the principle of ‘monthly payment.’ All charges for 'Basic Services ' are due on the last day of each month. The Admission and Assessment fee is fully refundable.” The agreement does not specify facility refund policy concerning resident voluntary relocation or termination of the agreement for other reasons besides death of resident. The facility did not state in the signed agreement that pro-rated fees shall be refunded or that a move-out notice is required. Interviews with Licensee, AA, and R1’s responsible party confirmed that the facility agreed to refund the five (5) pro-rated days for November 2024 on 12/18/2024. During LPA’s initial visit on 01/15/2025, LPA observed the check refund held at the facility. The check was issued to R1 in the amount of $905.00 for five (5) days. Licensee stated that the check had not been mailed yet due to delays from the holiday season and the Pacific Palisades fires resulting in the facility’s evacuation. LPA reviewed communications between Licensee and R1’s responsible party which documented that multiple attempts for receiving/delivering the check refund were made from both parties between 12/18/2024-01/11/2025. LPA received and reviewed confirmation of the check mailed to R1’s responsible party via certified mail on 01/17/2025 and delivered on 01/21/2025. Based on record review, interview, and observation the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation “Facility staff did not provide a refund” is deemed UNSUBSTANTIATED at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.