complaint·August 31, 2023

Interviews with staff between 11:10 a.m. and 11:40 a.m. today revealed that alternate food options are provided if a resident does not like the catered food provided. Interviews with residents between 12:00 p.m. and 1:15 p.m. today confirmed that staff accommodate resident preferences and needs for food service, and residents did not have any concerns about facility food quality. Based on interviews and observations, there is insufficient evidence to confirm the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Staff did not assist resident with medical appointments” it was alleged Resident #1 (R1) missed medical appointments due to facility fault. From record review at 1:30 p.m. today, R1’s admission agreement stated the facility would provide “basic transportation to and from medical and dental appointments”. From interviews at 9:40 a.m. and 1:15 p.m. today, the Administrator and R1 stated R1 had not missed any medical appointments. Staff and other residents interviewed between 11:10 a.m. and 1:00 p.m. today stated no residents had missed medical appointments. Based on interviews and record review, there is insufficient evidence to confirm the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Staff did not dispense resident’s medication as prescribed” it was alleged R1 experienced a delay in receiving medications. Interviews with staff, R1, and other residents today between 9:40 a.m. and 1:15 p.m. revealed residents had no issues with missing medications. Medication log review today at 11:00 a.m. indicated none of R1’s medications were missed. Based on interviews and record review, there is insufficient evidence to confirm the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Staff did not provide a comfortable environment for resident” it was alleged R1 did not have enough space to maneuver their wheelchair around their shared bedroom. From LPA’s facility tour at 10:45 a.m. today, LPA observed sufficient space for a wheelchair to move about the room. R1 and other residents interviewed today between 12:00 p.m. and 1:15 p.m. stated they had no issues using wheelchairs throughout the facility. Based on interviews and observations, there is insufficient evidence to confirm the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Appeal rights discussed. Copy of report provided.