complaint·July 24, 2024

provided by staff, nor their treatment. Based on the information obtained, there was insufficient evidence to prove that the resident personal rights are violated. Therefore, the allegations is deemed Unsubstantiated at this time. Staff do not meet a resident's hygiene needs/Staff do not meet a resident's incontinent needs: In regards to the allegation, it was reported that residents are not being assisted with showers, and only given a shower once per week. It was also reported that staff does not help residents with a change in diaper. Interviews with the administrator and staff deny the allegations. According to the administrator, each residents are scheduled a shower at least three times per week (Monday, Thursday, Saturday) common days. Both the administrator and staff adds that additional assistance provided if residents would request additional days for staff assistance. In regards to incontinent care, the administrator stated there are at least two residents who need help going to the bathroom. Neither of these residents have expressed any complaints that their incontinent needs are not met. Interviews with six (6) of six residents do no corroborate the allegation. Residents that were interviewed revealed that their needs are being met, and have no complaints regarding care and supervision. Based on the information obtained, there was insufficient evidence to prove that staff do not meet the resident's hygiene and incontinent needs. Therefore, the allegation is deemed Unsubstantiated at this time. Staff do not have planned activities for the residents: In regards to the allegation it was reported that residents are not allowed to go outside and are not taken for walks. The facility also doesn’t have any activities or group activities and residents aren't allowed to socialize. According to the administrator, outside activities/exercises such as morning walks are conducted everyday, if the weather permits. Indoor activities such as card and board games, puzzles, music/singing, and arts and crafts are held daily. Sometimes there are multiple resident participation, and at times there are not. During the day's visit, LPA observed residents doing puzzles. Interviews with six (6) of six residents do not corroborate with the allegation. Some residents reveal they do participate if they like the activity that is being held, and sometimes they would prefer to do something else. Based on the information obtained, there was insufficient evidence to prove that there are no planned activities being held. Therefore, the allegation is deemed Unsubstantiated at this time.