complaint·May 16, 2023

Regarding the allegation: Facility did not communicate authorized representative. On 05/08/2023, the Department received a complaint regarding the Licensee and facility not communicating with Resident #1’s (R1’s) authorized representative. Interview with Staff #1 (S1) at 10:09 a.m., revealed that S1 did have communication with R1’s authorized representative while R1 was at the facility. Interview conducted with the Licensee at 10:34 a.m., explained that the Licensee did have contact with R1’s authorized representative. The Licensee explained that he communicated with R1’s authorized representative through phone calls. The Licensee stated that R1’s authorized representative did not have an email address or other forms of communication. The Licensee explained that when R1 passed away, the Licensee and R1’s hospice agency both notified R1’s authorized representative of R1’s passing via a telephone call. Additionally, the complainant did state that R1’s authorized representative did receive a call from the facility notifying R1’s authorized representative of R1’s death. The Licensee also stated that he has since attempted to contact R1’s authorized representative after R1’s passing but that R1’s authorized representative has not answered the Licensees telephone calls. The LPA reminded the Licensee to constantly report and communicate with residents’ representatives both verbally and in a written report as described in regulation 87211 Reporting Requirements. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time. Exit interview conducted. A copy of the report was provided.