complaint·January 5, 2022

interviewed staff on 10/26/2021 at 11:26pm. Interviews revealed that staff did inform R1's authorized person of illness via text. LPA was able to confirm this information when a Special Incident Report (SIR) was reviewed. In addition, on 10/21/21. LPA interviewed the reporting party by phone and interview revealed that licensee had contacted reporting party by text, but since their phone was turned off, they did not see it in a timely fashion. Based on interviews and record review, there is no relevant information to verify the allegation. Therefore, this allegation is deemed UNSUBSTANTIATED at this time. It was alleged that staff did not meet resident's diapering needs causing redness and a rash on R1's buttocks. To investigate this allegation, LPA interviewed staff. Staff interviews revealed that all residents have a bell that rings to notify staff that they need their diaper to be changed. According to staff, R1 always liked to have a dry diaper and was changed immediately when wet. Staff also indicated that they did not observe any redness or a rash on R1's bottom. On 10/26/2021 at 12pm, LPA Valenzuela spoke with other residents and they had no concerns regarding their incontinent care provided at the facility. Based on the information revealed from interviews, there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.