complaint·August 30, 2021

On the allegation: Resident is not being adequately fed. All staff interviewed stated that the facility provides 3 meals a day, and snacks are given in between meals. All staff stated that the facility serves a variety of food such as eggs, cheese potatoes, veggies, fruit, oatmeal, meatballs, chicken, carrots, broccoli and tomatoes. Staff stated that the facility serves different types of stews/soups and the residents have not made complaints about the food. If the resident does not want the food that is being served, an alternative meal is prepared for the resident. All residents stated, the food is good, and the facility provides a variety of food. The residents can tell the staff if they do not like a meal so the staff can bring the resident a meal they like. LPA reviewed the facility menu, which illustrates a variety of food offered to the residents. LPA toured the facility and observed a variety of food such as eggs, cheese, meats, veggies, and fruits. LPA also observed food cooking on the stove. The food cooking was a stew with and meat and vegetables. Based on the evidence gathered through interviews, observation and records reviewed, the allegation is deemed unsubstantiated at this time. On the allegation: Facility does not supply resident towels and toilet paper. All staff stated that the facility has a supply of toilet paper, and the toilet paper is regularly stocked in the resident’s bathroom. All staff stated that laundry is done daily, and clean towels are placed in the bathrooms and the resident’s rooms. All residents stated that facility provides clean towels and toilet paper without any issues. LPA toured the facility and observed a full supply of toilet paper in the storage shed and observed toilet paper inside the resident’s bathrooms. LPA also observed 5 clean towels in a resident’s room, stored inside the dresser drawer. Based on the evidence gathered through interviews, and observation, the allegation is deemed unsubstantiated at this time. Exit interview, copy of report issued.