Complaint·December 1, 2023

either chicken, turkey or shredded pork, vegetables, green beans or peas. Meals are specifically ordered by R1 or their family member, and delivered to the facility every Monday, that is good for the week. Also, alternate meals are prepared for R1, but denies steak or food with high sodium is ever served to them. At approximately 10:40am to 11:40am, a review of facility records were made. Record review reveal that R1 does require a low sodium and diabetic diet, which according to staff, they follow. At approximately 12pm, staff demonstrated to the LPA a meal (lunch) served to R1, and a list of dietary restrictions to R1, that is posted in the kitchen. A copy of this list of restrictions obtained, and a picture of the meal taken. Based on the information provided during the day's visit, there was insufficient evidence to prove that R1's dietary plan is not being followed. Therefore, the allegation is deemed Unsubstantiated at this time. Staff is withholding resident's medication: In regards to the allegation, it was reported that staff has withheld R1's water pill for an entire week. No dates specified when this incident occurred. Interview with a third party could not confirm or specify any dates if this medication was not given as prescribed. Interview with R1 could not confirm the time and day of when their medicine wasn't given to them as prescribed. LPA reviewed R1's medication records for October and November 2023, and did not observe any discrepancies. Copies of these records were obtained. Interviews with two of two residents deny the allegation, stating they've been getting their medications as prescribed. No complaints or concerns raised by these residents. Based on the information obtained there was insufficient evidence to prove that R1's medications were withheld. Therefore, the allegation is deemed Unsubstantiated at this time. Staff is not providing utensils when serving meals to a resident in care: In regards to the allegation it was alleged that R1 was served meals without utensils. Interviews with staff deny the allegation. Interview with R1 revealed that this had occurred once as far that they can recall, but couldn't recall when, and has not happened since. Interviews with two of two residents also deny the allegation. These residents stated they are provided and satisfied with a complete meal, and confirm utensils are included when meals are served. At approximately 12:00pm, LPA inspected the food service and observed utensils provided on the trays when meals were being served for the day. A picture was taken. Based on the information obtained, there was insufficient evidence to prove utensils not provided when meals are served to the residents. Therefore, the allegation is deemed Unsubstantiated at this time.