Complaint·February 22, 2024

Angeles Fire Department (LAFD), Fire Prevention and Public Safety Bureau, who confirmed response to facility address was made for leaking natural gas on 02/14/24, between the hours of 2-3am. Interviews made at facility with staff and residents corroborated with the allegations. Per administrator, and staff, the advise made by LAFD, to replace the stove, has been made on 02/19/24, and a technician came out to inspect and service the leak on 02/14/24. Pictures of invoices for the purchase and service obtained. Based on the information obtained, the allegations of Facility is in disrepair and staff did not respond to resident's request in a timely manner is Substantiated . Citations issued on the 9099D. administered as prescribed when assessed at their medical appointment. Interview with the administrator confirmed that R1 wasn't administered Bumex/Bumetanide from February 14 to February 17 because it was ordered by their physician to hold prior to R1's dialysis scheduled for that week. In regards to R1's insulin, per administrator and staff, R1 is able to check their own blood sugar and inject their insulin on their own, with staff stand by only for supervision. Interviews with R1 confirms that Bumex was placed on hold per doctor's orders. R1 also confirmed that they are able to administer their own insulin, and check their blood sugar. R1 further stated that their medications is given to them as prescribed by their physician. R1 had no complaints with not getting assistance with their medications, as they confirmed with the LPA during their interview, that they get it as prescribed. LPA also interviewed the other four (4) residents, who expressed no complaints of not getting their medications as prescribed, or staff not being able to meet their needs. Based on the information obtained, there wasn't enough evidence to corroborate the allegations of Staff not administering resident their medications as prescribed and Staff not having the competency to meet the resident's needs. Therefore, the allegations is deemed Unsubstantiated at this time. Staff member is unable to communicate with resident due to language barrier: In regards to the allegation, it was reported that facility has new staff. Two were reported to not hearing well, and one does not speak English. No names were identified to the allegation. Interviews with two (2) of two staff, that were present during the investigation, deny the allegation. Both staff stated they haven't gotten any complaints or concerns from the residents about not being able to communicate with them. Interviews with five (5) of five residents do not corroborate with the allegation. Residents do admit staff speaks another language, but are still able to communicate with them in English. During LPA's interviews with staff, it was confirmed that staff does have an accent, and speak another language, but LPA was still able to communicate with them and understand their English. Based on the information obtained there was insufficient evidence to prove staff is unable to communicate with residents due to a language barrier. Therefore, the allegations is deemed Unsubstantiated at this time.