complaint·November 21, 2024

Administrator informed LPA that R1’s visitor, who was not R1’s Power of Attorney (POA), would be very demanding and request S1 to provide detailed, daily information regarding R1’s food intake, care, etc. LPA was also informed that it was not fair to other residents that S1 was not available due to the "interrogation" process conducted by R1's visitor. So, the Administrator asked R1’s visitor, in a very professional tone of voice, to stop questioning facility staff and requesting extra work, since the facility staff is well aware of their duties and responsibilities. In addition, five (5) out of five (5) residents interviewed, expressed no concerns regarding this allegation. Therefore, based on interviews and LPA observation, this allegation is deemed Unsubstantiated at this time. Allegation: Resident doesn't have a call assistance button or a pendant It was alleged that the facility has no call assistance button/pendant for the resident. To investigate this allegation, LPA conducted an interview with the Administrator and was informed that although the facility has call buttons available to provide to the residents, currently none of their residents required/requested to have call buttons/pendants. Moreover, LPA was informed that all residents are verbal and when called for an assistance, the staff can easily hear the resident, since all four (4) bedrooms are located so close to one another. Two (2) staff members interviewed corroborated the statement provided by the Administrator. LPA was also informed that R1 has a bell, however, R1 never used it for an assistance. Instead, R1 just verbally called for help/assistance. During the interview with R1, at 12:20pm, LPA asked R1 to call the staff for an assistance. LPA observed R1 verbally called for help and S1 immediately responded. Lastly, five (5) out of five (5) residents interviewed, expressed no concerns regarding this allegation. Therefore, based on interviews and LPA observation, this allegation is deemed Unsubstantiated at this time. No deficiency cited during today's visit. Exit interview conducted and copy of this report signed and delivered. Allegation: Facility did not ensure that resident can attend a video visit with a physician. It was alleged that the facility did not provide residents (R1 in particular) with Wi-Fi to be able to have a virtual/zoom appointment with their Physician. To investigate this allegation, LPA conducted an interview with the Administrator and two (2) staff, who denied the above allegation. LPA was informed that the facility does have a Wi-Fi and Administrator provided the password. LPA was able to connect and use the facility Wi-Fi. Administrator also informed LPA that every time R1 is scheduled to see a doctor (in person or via zoom), the staff is willing to help/assist to get in, but R1 finds a reason to cancel and or reschedule. LPA conducted an interview with R1 who confirmed the statement provided by the Administrator. R1 also informed LPA that he/she didn’t feel well and canceled another appointment today (on 05/13/23) with the Dermatologist. Lastly, five (5) out of five (5) residents interviewed, expressed no concerns regarding this allegation. Based on interviews and LPA observation, this allegation is deemed Unsubstantiated at this time. Allegation: Facility confiscated resident's personal item. It was alleged that a package was delivered to the facility and a proof of delivery photo was available, however, the facility confiscated the order from R1. To investigate this allegation, LPA conducted an interview with the Administrator and was informed that all packages/mail delivered for residents are always being distributed to their right owner. Moreover, interview with two (2) staff revealed that no package was delivered for R1 that was confiscated by the facility. In addition, interview with five (5) out of five (5) residents expressed no concern regarding this allegation. Lastly, LPA requested a photo proof of the package delivery at the door (from the witness) to be emailed/texted, but it was never provided. Therefore, based on interviews this allegation is deemed Unsubstantiated. Allegation: Staff engaged in verbal altercation in presence of resident It was alleged that the Administrator is yelling at residents and their visitors. To investigate this allegation, LPA conducted an interview with the Administrator and two (2) staff, and all parties interviewed denied the above allegation. Continue on LIC9099-C