complaint·February 17, 2023

LPA Yee also made attempts to interview witnesses telephonically and was unsuccessful. LPA Yee determined that further investigation was needed. On 1/5/23, LPA Yee was able to reach Resident #1 to conduct a telephone interview. On today's visit, LPA Yee conducted another interview with Justin Levi at 9:25am to clarify information provided on previous interviews regarding the facility's practice of notification to the residents about increases to their daily rent. Per information obtained from the Licensee, the facility provides all residents with a copy of the Admission Agreement when they first move in. The facility does not issue a new Admission Agreement or create an addendum to the agreement when there is a change in the rental rate. When there is a rate increase, a letter is sent out or given to the resident 60 days before implementation of the new rate and the resident is then billed at the new rate. Per review of Resident #1's file, the copy of the Admission Agreement on file for Resident #1 was between Resident #1 and the previous owner and it was never updated when the facility was licensed on 9/13/2019. Resident #1 did not and does not have a valid Admission Agreement with the new entity identified as Cottages at Lake Balboa 3. Based on this information, Resident was never provided with a valid Admission Agreement, therefore Allegation #1 is substantiated. Deficiencies were cited under California Code of Regulations, Title 22, Division 6, Chapter 8. Exit interview was conducted with Angelie De Leon and a copy of this report was provided and Appeals Rights were discussed. LPA Yee also made attempts to interview witnesses telephonically and was unsuccessful. LPA Yee determined that further investigation was needed. On 1/5/23, LPA Yee was able to reach Resident #1 to conduct a telephone interview. On today's visit, LPA Yee conducted another interview with Justin Levi at 9:25am to clarify information provided on previous interviews regarding the facility's practice of notification to the residents about increases to their daily rent. Per information obtained, the facility provides the residents and their responsible parties a letter of notification about the rent increases 60 days prior to implementation. Resident #1 was notified via letter dated 4/12/22 that the new daily rental rate would go into effect on 7/1/22. The facility does not generate a new Admission Agreement or complete an addendum to the admission agreement to reflect the increase in the daily rate. Instead the facility bills the resident at the new daily rate by the number of dates in the month. Per interviews conducted with the Licensees, the facility rate is a flat rate and is inclusive of all basic services and care, such as bathing, medication administration, diaper changes, laundry services and meals. Additional service rates are listed in the initial admission agreement signed with the previous ownership, such as the hourly rate charged for transportation for medical visits, cable services and third party services Based on the investigation, the allegation that Staff did not provide rate of services on admissions agreement to residents in care is Unsubstantiated. Exit interview was conducted with Angelie De Leon, Resident Operations since Justin Levi left during the visit and a copy of this report was provided.