complaint·September 7, 2021

Licensing Program Analyst (LPA), arrived at the home at 8:30 am and was greeted by the facility staff. Upon entry, LPA observed 3 baby video monitors on the kitchen island for 3 clients in care. At 8:45am, the administrator was contacted via phone and LPA was able to speak with the administrator over the phone. LPA explained the reason for the visit. At 9:00 am, the administrator confirmed that there was no documentation that allowed for cameras in residents room, but did state that all families are aware of the cameras and they are in place at the families request. At 9:15am, LPA was able to tour the rooms of the residents with cameras in their rooms. Room number 5 is a shared room and resident 3 (R3) was unaware of the camera in the room. When the administrator was asked about this, the administrator confirmed that the camera only focuses on R2's bed and R3 is not in the shot. The administrator stated that all of the family members had requested the cameras but no documentation for them was available. Based on LPA observation and administrator confirmation of the cameras, this allegation is deemed to be SUBSTANTIATED. Exit interview conducted, deficiencies cited, appeal rights given and report issued.