complaint·March 22, 2024

Interview with S2 revealed they did not slap R1 and R1 was fabricating. Interview with Resident #2 (R2) at 3:50 p.m. on 03/20/2024 revealed they have not witnessed, heard, or experienced physical abuse in the facility. Interviews with F1 revealed R1 had difficulty distinguishing between delusions and reality. Interview with S1 confirmed S2 never slapped R1. Based on interviews, residents, family, and staff did not witness S2 slap R1 and cannot confirm if it did or did not happen. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Staff member is verbally abusing a resident” it was alleged S2 yelled at R1. Interview with R1 at 4:00 p.m. on 03/20/24 revealed S2 got angry and yelled at R1. No further details were provided. Interview with S2 revealed they did not yell at R1. Interview with R2 revealed they have not witnessed, heard, or experienced verbal abuse or yelling in the facility. Interviews with F1 revealed they were not aware of R1 being yelled at. Interview with S1 confirmed S2 did not and does not yell at R1. Based on interviews, residents, family, and staff did not witness or hear S2 yell at R1 and cannot confirm if it did or did not happen. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health and safety risks were observed during this visit. Exit interview conducted. Appeal rights discussed. Copy of report provided.