complaint·April 13, 2023

4/26/21. Also present during the virtual visit was licensee representative Anna Gharibyan. A FaceTime video call was also initiated at 3:35PM to conduct a virtual tour of the facility. There were no health and safety concerns identified during the virtual visit. LPA Dulek requested copies of the facility staff schedule, Resident #1’s physician’s report and needs and service appraisal, along with staff #1’s LIC 501 to be emailed to LPA by close of business on 4/27/21. It was determined on the initial visit that further investigation was needed to make a finding for the above allegations. On today's visit LPA Yee conducted face to face interviews with the Licensee and Administrator at 9:25am, Resident #2 at 12:30pm, Resident #3 at 12:48pm, telephone interview with Staff #1 and reviewed files for Resident #1 - Resident #3. Per information received during the investigation regarding Allegation #1 - Facility staff left resident on the floor for an extended period of time. Staff #1 denied that Resident #1 was left on the floor for an extended period of time. Resident #1 is bedridden and was not on the floor. However, per Resident #3, there was an incident where Resident #1 was found sitting on the floor and was picked up within minutes, with assistance from staff and resident.. Resident #1 is a nice guy per Resident #3 In regards to Allegation #2 - Facility staff speak inappropriately to residents. Per interviews conducted, staff do not speak inappropriately or mistreat the residents. It is alleged that Staff #2 said to leave Resident on the floor to die. Staff #2 stated that as a caregiver, they would never say to leave a resident to die on the floor. Per the residents, staff are never disrespectful or do not mistreat them. Staff sometimes speak loud but it is so that the residents can hear what is being said. Staff will even speak directly into the resident's ear so that they can hear them.. Per information received during the investigation regarding Allegation #3 - Facility staff left resident in soiled clothing for an extended period of time - staff deny the allegation. Per Continued on LIC9099-C staff, residents are checked every two hours and there is awake staff at night to ensure that the residents are changed. Interview with Resident #2 confirmed that the residents are checked every two hours or as needed and there are no incontinent issues. Resident #2 is also able to take care of own needs. Per the Administrator, the family and hospice provides the diapers. Per inspection of the outside storage cabinet, there were many cases of diapers observed. In regards to Allegation #4 - Facility staff left residents unsupervised. Per information received, the facility normally has 2 staff working per shift. There was only one staff observed on today's visit due to one staff being out on an emergency. Since the facility census is 2, another staff was not called in. Per interviews conducted with the Administrator and Licensee, the residents are not left unsupervised. Based on the information received during the investigations, the finding for the above allegations are UNSUBSTANTIATED. No citations were issued on today's visit Exit interview was conducted with the Licensee and a copy of the report was provided.