complaint·February 14, 2023

Other residents shared no concerns with phone access or being forced to remain inside the facility. Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Staff are not allowing visitors”, it was alleged R1 was not allowed any visitors since May of 2022. From interviews, R1 stated they had no issues receiving visitors at the facility. LPA interviewed Resident #2 (R2) and their family member who was visiting at the time. R2 stated they had visitors about once per month. Other residents interviewed expressed no concerns with visitation. Staff stated visitors are welcome during visiting hours. Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Staff pushed resident”, it was alleged a staff member pushed R1 in May of 2022. From interviews, R1 stated they were never pushed by staff. R1 and other residents said they never experienced abuse or rough handling from staff. Staff also confirmed they have never pushed any residents. Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Appeal rights discussed. Copy of report provided.