complaint·June 16, 2023

Continued 9099 LPA interview with the staff revealed they recently had a visit from an outside agency who observed Staff 1 (S1) and Staff (S2), not wearing a mask while working with the residents. Based on information gathered throughout the course of the investigation, the Department has sufficient evidence to determine that facility staff were not using face coverings at all time while inside the facility. Therefore, the above allegation that COVID-19 masking protocols are not being followed is deemed SUBSTANTIATED at this time. Citations Issued.  See LIC 9099-D.  Appeal Rights discussed and copy of report issued to Administrator. Continued from 9099 Interviews conducted with families and responsible parties of residents over the course of the investigation revealed that each party did not express any immediate or potential concerns of facility staff not answering their calls or keeping them up to date with their resident in care.   Based on information obtained throughout the course of the investigation, LPA could not find sufficient evidence to indicate the allegation had occurred. Therefore the allegation of Communications to the facility are not being answered in a timely manner is deemed Unsubstantiated at this time. It was alleged that facility does not have a designated administrator.  Interviews conducted and records reviewed revealed , at the time of the complaint, Hripsime Tavitian was listed as Licensee and Administrator.  Caregiver / House Manager Emma Arutiunian  was designated on Licensing form LIC 308  as the staff authorized to receive any documents including reports of inspections and consultations, accusations and civil and administrative processes on the behalf of the Administrator in the event of their absence. Interviews conducted with families of residents in care confirmed Hripsime as Administrator during the time of the complaint.  Based on information obtained throughout the course of the investigation, there is not sufficient evidence to confirm the allegation occurred. Therefore, the allegation that facility does not have a designated administrator is deemed Unsubstantiated at this time. Exit interview conducted and copy of report provided.