complaint·August 30, 2023

(continued from LIC 9099-C) Regarding the allegation that Residents are treated inappropriately by staff, it was alleged that staff told residents to "shut up", LPAs' interview with two (2) aware residents revealed that no staff spoke to them inappropriately or told them to "shut up" nor witnessed any staff told any other resident to "shut up" or spoke inappropriately and all of the staff are respectful to them at all times. Two (2) staff present also denied speaking inappropriately to any resident at any time during LPAs' interview between 10:00 AM to 12:30 PM. LPAs' interview with the administrator also revealed that she did not receive any report or complaint from any resident of any staff speaking inappropriately. Based on the information gathered during this visit, the allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.