Complaint·October 7, 2021

-Staff did not provide proper care for resident: The complainant was alleging that staff did not provide proper care to R1 which resulting in an infection. During course of investigation on 05/08/2020 between 8:00am and 8:30am LPA Margaryan spoke with two facility staff, who was assisting R1 at the facility. Staff indicated that R1 had edema on their left leg and was receiving home health care services. Staff was trying to ensure that R1’s feet were elevated as much as possible. However, at time R1 was not cooperating and not letting staff put pillows under R1’s legs to keep their feet elevated. Sometime in November 2019, due to an accident, R1 hit their left foot on the stool and had a small laceration on left shin. R1‘s responsible party took R1 to the doctor assuming that the wound was infected. The wound was never infected. To avoid possible infection the doctor prescribed triple antibiotic treatment which was provided by the home health care providers. On 05/27/2019 LPA Margaryan spoke with the home health care supervisor, who verified the information received from the staff, a review of home health care records conducted on 06/09/2020 at 2:30pm, verified the information received from the staff. Based on interviews and record review, there is no sufficient information to support the allegation, Therefore, the allegation is UNSUBSTANTIATED at this time.