Complaint·August 25, 2023

During the investigation, interviews with the administrator revealed that R1 lived at home with their Power of Attorney (POA) prior to being admitted to the facility on 08/19/2022 and was receiving hospice care prior to being admitted. Upon record review on 12/28/2022 at 1:00pm of the facility Identification and Emergency Information and Courageous Care Hospice documentation shows the only family information or responsible party listed is R1s POA. Based on interviews, observations, and record review there is not enough corroborating evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. issued. #2. Facility staff did not release body to authorized representative. It is alleged that the administrator refused to provide the attorneys or the daughter in law information on the funeral home or the current location of R1s body. To investigate the above allegation, LPA interviewed the administrator and it was revealed that she was contacted by a paralegal from an attorney’s office questioning her about the location of R1s body, she informed the caller that the POA was informed of R1s location, and requested documentation to release the requested information to them, the caller became angry and stated, “I will just report you to licensing”. R1s POA was notified immediately upon R1s death and arrived at the facility and was present along with Courageous Care Hospice agency until R1s body was retrieved by the mortuary. Upon record review, of R1s admission agreement they were admitted to the facility on 08/19/2022 and the only person listed as a responsible party is R1s POA. R1s hospice admission records are signed and list R1s POA for contact dated for 07/29/2023. Based on interviews, observations, and record review there is not enough corroborating evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. No health and safety hazards are noted during this visit. No deficiencies cited, exit interview conducted, copy of report and appeal rights issued.