complaint·October 23, 2025

Allegation: Staff does not ensure resident's shower drain is in good repair. To investigate this allegation, LPA conducted an interview with the Administrator, during the initial visit, and was informed that the facility has three (3) full bathrooms available for residents use. Additionally, LPA was informed that the Administrator made aware of this issue on 10/15/25 and she immediately contacted the plumber. On 10/16/25 at 9:35am, the shower drain was cleaned with the drain snake, and all blockage was removed. Interview with three (3) staff members also confirmed the statement provided by the Administrator. Four (4) out of six (6) residents interviewed expressed no concern regarding this allegation. LPA also observed the shower drains in all three (3) bathrooms were in good repair. Therefore, based on interviews, LPA observation and information gathered during the initial visit, this allegation is deemed Unsubstantiated at this time. No deficiency issued during today's visit. Exit interview conducted and copy of this report signed and delivered.