Complaint·November 25, 2024

Page 2 On today's visit, LPA Yee interviewed Elizabeth Whittington, current Executive Director at 10:41am, attempted to conduct a telephone interview with Co-complainant and reviewed facility file at 12:14pm. Per interviews conducted regarding Allegation #1 - Facility staff failed to treat resident with dignity and respect, the complainant alleges that Stephanie Walters, former Executive Director and Staff #2 are mean and on an unknown date, Staff #2 called Resident #1 an "idiot." Per Co-complaint, they also witnessed that incident where Staff #2 called Resident #1 an "idiot and "stupid." Per the Co-complainant, they reported it to the former Executive Director and was terminated because Staff #2 is friends with the Executive Director. Per review of personnel files, the employment termination was related to the Performance Evaluation conducted in December 2022. Per interview conducted with Resident #1, Staff #2 is nice and they never mentioned that Staff #2 called them an idiot or stupid. Per interview conducted with Staff #2, they deny calling any resident any names. The former Executive Director also denies knowing of any incident where the staff called Resident #1 names. Per information provided, Resident #1 is aggressive, uses bad words and calls the women the "B" word and makes sexual innuendoes. They would ignore or stay away from Resident #1 when they are in a rage. Attempts were made to interview the Co-complaint via telephone on today's visit and LPA Yee was told that they have not worked for the facility for over a year and they don't remember anything. Based on the information received through the interviews conducted, there is insufficient evidence to support the allegation that facility staff failed to treat resident with dignity and respect. It may or may not have happened but there is no preponderance of evidence to support the allegation, therefore the allegation is UNSUBSTANTIATED at this time. An interview was conducted with Resident #1 regarding Allegation #2 - illegal eviction, the resident indicated that the facility is trying to evict them. Per the interview conducted with Resident #1, they were told to leave the facility. Per interview with Stephanie Walters and Staff #2, they have not served Resident #1 or the resident's POA any eviction notices. However, they are working with Resident #1's family to find other placement since the resident wants to live closer to West Los Angeles and does not like it here. Per information received from interviews conducted, there is insufficient evidence to support the allegation that Resident #1 is being illegally evicted. Therefore the allegation is UNSUBSTANTIATED at this time. Continued on LIC9099-C Page 3 Per interviews conducted regarding Allegation #3 - Facility staff failed to assist with the self-administration of a resident’s medication as prescribed, the facility would have difficulty with Resident #1 taking their medication. Resident #1 would refuse to take the medication and than half hour later would take the medications. Per Staff interviewed, Resident #1 did not like being woken up for medication. The facility also had problems obtaining the resident's medications and refills. The pharmacy would call the doctor and they did not respond to requests for medications promptly and they were also having insurance issues. The pharmacy would not take Resident #1's insurance and the POA would not change the resident's insurance. Insurance also would not authorize the medications immediately. Based on the interviews conducted there is insufficient evidence to support the allegation that facility staff failed to assist with the self-administration of a resident's medication as prescribed. Therefore, the allegation is UNSUBSTANTIATED at this time. No deficiencies were cited on today's visit Exit interview was conducted and a copy of this report was provided.