Complaint·January 21, 2026

Page 2. and that Resident #1 is being watched by someone through a camera located inside the light fixture mounted above the bathroom sink while they are taking a shower. They are also being monitored through the cameras located in the hallway and the common areas of the facility. The perpetrator has also infiltrated WIFI and is also able to block and intercept calls to resident's phone, emails and control the electricity in the room. Air is also being piped into the bathroom to freeze resident during showers. Per information received from staff, Resident #1 has also gone to the police station in an attempt to file a complaint with the local police department and they didn't do anything. Per tour of Resident #1's room at 12:14 p.m., all electrical outlets, microwave, cellphone, light fixtures, electrical gadgets, the signal system and all electrical devices were observed covered with aluminium foil. There were no cameras observed in the resident's room or anything that looked out of place. Per interviews conducted with staff this has been going on with the resident since last year. Per interviews conducted with the Executive Director, Staff #1 and Staff #3, they were told by Resident #1 that the perpetrator is the former Maintenance Director. It is alleged that the former Maintenance Director was previously harassing Resident #1 when they worked here and is continuing to harass the resident even though they no longer work here. Per Staff #3, Resident #1 also indicated that they had an enemy in Beverly Hills and that it was they who were harassing them. Per file review, Resident #1 is diagnosed with mild cognitive impairment and hyperlipidemia. The physician also noted in the comment section of the resident's Physician's Report that the "patient with some evidence of paranoid ideation...Will need to be assessed by psychiatry in facility." Per information received on today's visit, the facility has not had any issues with their WIFI. There is no evidence that Resident #1 is being harassed, targeted by WIFI or is being watched by anyone. Based on today's visit, there is insufficient evidence to support the allegation that Resident's personal rights are being violated, therefore the allegation is unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Exit interview was conducted with Edelyn Lu, Receptionist and a copy was given.