complaint·April 15, 2025

Resident #1 who is diabetic, is supposed to be on special diet consisting of low fat, low carbohydrate and low sugar. Per interview with the Administrator, he has had multiple discussions with Resident #1 about the resident's special diet option but resident #1 has continued to choose the regular meal offered to all residents. Per the Administrator, they had and have offered Resident #1 a special diet option but cannot stop a resident from eating what they want. Per interview with Resident #1, they do no not like some of the food that they serve, especially pasta and won't eat it. Resident #1, who loves fruits, would order a fruit plate as a replacement meal for dinner. Per the Administrator, he will speak with the food director next door about adding more alternatives for those on special diets and those who do not like the featured meal being offered. Per the Administrator, in addition to the 3 meals, the facility also serves 3 snacks to residents. Based on the information received, there is insufficient evidence to support the allegation that staff are not meeting resident's dietary needs, therefore the allegation is deemed to be unsubstantiated at this time. Regarding allegation #2, staff are not serving residents food of good quality , per information received from interviews conducted, on 4/8/25, the day before the complaint was filed, Resident #1 had requested a plate of fruits for dinner at lunch time since they did not like the featured dinner. Per Resident #1, the fruit tasted old and had no flavor. They ate the cantaloupe and gave away the watermelon to Resident #2. Per Resident #2, they ate the watermelon but it was old. Per interview with Resident #4, who was present at dinner, they stated that the rinds were still on the melon but, it was not juicy and it looked okay to her. The facility meals are prepared in the skilled nursing facility located next door and delivered to the facility for plating. LPA Yee reviewed the food supply at the nursing home at 2:05pm and observed frozen meats, frozen vegetables in the freezer and canned foods in the pantry. Fresh vegetables and fruits were observed stored in the refrigerators. LPA Yee did not observe any spoiled vegetables or fruits during the review of the food supply. Based on interviews conducted and review of the food supply, LPA Yee was not able to obtain sufficient evidence to support the allegation that staff are not serving residents food of good quality. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated at this time. Per investigation into Allegation #3, staff spoke inappropriately to resident, Staff #1 denies speaking inappropriately or yelling at the Resident 1 to "get out of my kitchen" Per Staff #1, she asked the resident to step out of the kitchen as the resident could slip in the kitchen. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.