complaint·February 21, 2023

On today's visit, LPA Yee conducted additional interviews with the Administrator at 11:14am , interviewed Staff #1 at 1:13pm and reviewed facility files beginning at 11:58am - 12:43pm. Resident #1, who lived a very short time at the home could not be interviewed since the resident had been relocated to another home and then to a skilled nursing facility. The relocation site is unknown Per the investigation, the following is the information received for each allegation: Allegation #1: Resident is left soiled while in care - Per interviews conducted with the Administrator, staff and witnesses - Resident #1 was never left in soiled diaper. Residents are checked every 2 hours and they are also able to let the staff know when changing is needed. Residents are also asked if they want to bathe daily and encouraged to bathe a minimum of 1 to 2 times a week. During the short stay at the home, Witness #1, who provided health services to Resident #1 was interviewed and there no concerns expressed or any neglect was observed with the resident's care Allegation #2: Resident is not receiving medication as prescribed. Per review of the facility files, Resident #1 was given medications that came with the resident at the time of discharge from skilled nursing and documented on a Medication Administration Record. Medications that were added after admissions - Plavix and Pentroprazole were also documented as dispensed. Pain medication was not listed on the discharge paperwork. Since Resident #1 no longer resides at the home, it is unknown which medication(s) were not dispensed as prescribed. Per Witness #1, the medication list looked correct. Allegation #3: Staff are not providing appropriate care and supervision to a resident while in care. The facility has a Hoyer lift to transfer the resident to a wheelchair if Resident #1 wanted to get up. Resident #1 was helped getting to the bathroom and into the wheelchair when asked. Staff did not ignore the resident. Resident #1 preferred to remain in bed. Continue of LIC9099-C Allegation #4: Staff do not have planned activities for a resident - per interviews conducted with the Administrator, the facility has board games, residents like to play dominoes, card games, listen to music, exercise, celebrate birthdays and holiday, have discussions or watch television. One resident likes to crochet and the facility purchases yarns for the resident. The residents decide what they want to do or not to do. Allegation #5: Resident is not being properly fed while in care - Per interview with the Administrator and Staff #1, the residents are provided with 3 meals and 3 snacks a day. The facility makes plenty of food for second helpings. Staff ask residents what they want to eat and they will cook their favorite foods. Lunch was observed on today's visit and pizza was served at the residents' request. Based on the information received from interviews, Resident #1 would over eat and would feel miserable and would stick a finger in the throat to throw up. Resident would want food at all times of the day and night and it was provided when it was requested. Per staff, they never denied Resident #1 or any resident food. Based on the investigation, it was determined that all the above allegations were unsubstantiated. Exit interview was conducted with Susanna Gasparyan and a copy of this report was provided.