Complaint·August 24, 2022

Administrator stated they have attempted to reschedule last minute appointments due to resident’s short notice to the facility about requesting transportation. On 05/09/22, LPA arrived at the facility to conduct a 10-day initial complaint visit. During this visit, LPA observed R1 waiting near administrator office. It was revealed by R1 and administrator that R1 was waiting to go to a scheduled doctor’s appointment. Administrator was going to transport and accompany R1 to the appointment. LPA also collected email exchanges between administrator and R1’s doctor office. Emails revealed that administrator attempted to reschedule R1’s appointment but was informed by a staff that administrator was not able to cancel appointments on behalf of R1. Later emails revealed that R1’s doctors office gave permission to administrator to cancel and schedule appointments on behalf of R1 to prevent any transportation issues. Based on interviews and documents obtained, this allegation is deemed Unsubstantiated. Administrator was unable to sign report during exit interview. Administrator authorized designee to sing on behalf. No deficiencies cited. Exit interview conducted. Report signed and delivered.