Complaint·October 2, 2023

Additionally, when residents request more food or alternative food, and the facility provides them. Resident interviews between 10:10 a.m. and 11:25 a.m. today revealed no issues with food portions provided or the ability to obtain more food. During the physical plant tour with the Administrator at 12:00 p.m. today, LPA observed the main menu with two options and two alternate menus posted in the dining room. LPA also observed the lunch service at 12:05 p.m. and saw sufficient quantities of food served to residents. Based on interviews and observations, there is insufficient evidence to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Facility staff serves residents cold food” it was alleged that the food served is not an adequate temperature. Resident interviews between 10:10 a.m. and 11:25 a.m. today revealed residents were aware that the facility can heat food to their liking, and no residents experienced any issues with food temperatures. Interviews with the Administrator at 11:45 a.m. and Staff #1 (S1) at 12:05 p.m. today revealed the facility maintains a temperature log for all prepared food. The facility uses a heating lamp, hotel trays, and heated plates to store and prepare meals. LPA observed the temperature log, plate warmer, hotel trays, and heating station during the physical plant tour at 12:00 p.m. today. Based on interviews and observations, there is insufficient evidence to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Appeal rights discussed. Copy of report provided.