Complaint·August 6, 2024

Regarding the allegation: Staff are not ensuring residents are provided with toiletries. It is being alleged that resident's rooms are not kept clean or stocked with toiletries, such as toilet paper and wipes. Seven (7) out of eight (8) residents were interviewed and they confirmed that they do receive toiletries either daily, every other day or/and weekly. Seven (7) out of eight (8) residents did confirm that their room is clean. Nine (9) out of nine (9) staff confirmed that residents are provided with toiletries. During LPA's physical tour, LPA observed toilet paper and wipes in all the rooms that were toured and the rooms were cleaned. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation: Staff are not providing adequate housekeeping services to residents. It is being alleged that the floors and bathrooms are not being cleaned in most of the rooms. Seven (7) out of eight (8) residents were interviewed and they confirmed that the staff do provide adequate housekeeping services. Five (5) out of six (6) staff confirmed that they have designated days of the week in which they clean the resident rooms. Some staff also confirmed that if additional cleaning is needed they will clean the room regardless if it's the resident's designated day. During LPA's physical tour, LPA observed the housekeeping and caregivers cleaning the rooms and providing services to the residents. The floors and bathrooms were also clean. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation: Staff are not ensuring that facility dining area is kept clean. It is being alleged that the dining room is not cleaned up after breakfast so when residents return to the dining area for lunch, the tables are sticky with syrup and food residue, and the floor still contains food items. Seven (7) out of eight (8) residents were interviewed and they confirmed that they do eat in the dining area and it is always clean. Five (5) out of six (6) staff confirmed that the dining area is kept cleaned. During LPA's physical tour, LPA observed the dining area to be clean. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.