Complaint·October 23, 2024

Regarding the allegation: Staff are not safeguarding resident belongings. It is being alleged that one (1) of the residents has been missing several clothing throughout their stay at the above facility. During LPA’s physical tour and record review, LPA was able to verify that resident #1 (R1) has a lot of clothing in their room with their name written on their clothing. Furthermore, staff revealed that R1’s belongings (clothing) have changed because R1 gained weight and their responsible party was aware of their weight change and bought new clothing for R1. Two (2) staff confirmed that in the memory care living area their name must be written on all personal belongings including their laundry bag so all their property can be safeguarded. Seven (7) out of eight (8) residents confirmed that they are not missing any personal belongings and their property has been documented previously and kept in their file. Therefore, based on the LPA's record reviews, staff and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff are not providing residents with napkins at meals. It is being alleged that the facility has not provided napkins at mealtimes, and residents are having to use their clothing or just their hands. During LPA’s physical tour, LPA observed that both the memory care residents and assisted living residents do have clothed napkins during mealtimes and the memory care residents have bibs around their chest area, so their clothing does not get food stains on them. Three (3) staff confirmed that clothed napkins are provided to the residents during mealtimes for both memory care and assisted living residents. Two (2) staff did confirm that the memory care residents have a clothed napkin or bib around their chest area to prevent food from falling on their clothing. Furthermore, two (2) staff did confirm that disposable napkins are provided for special events. Seven (7) out of eight (8) residents did confirm that napkins are provided to them during mealtimes. Therefore, based on the LPA's record reviews, staff and resident interviews the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Executive Director.