Complaint·July 8, 2025

Regarding the allegation: Staff are not properly addressing pest infestation in the facility. It is being alleged that there was a cockroach in the hallway by one (1) of the resident's room in the memory care area of the above facility. During LPA's physical tour, LPA did not observe any cockroaches in the hallway, kitchen area and random rooms of the memory care area. LPA also interviewed three (3) staff that confirmed they have not seen any cockroaches in this area of the facility. One (1) staff confirmed that Pest Control comes several times a month so pest infestation can be prevented. In addition, LPA received the Pest Control Invoices of their monthly services from January 2025 to June 2025. LPA attempted to interview four (4) memory care residents but they did not understand what the LPA was asking. Therefore, based on the LPA's observations, record, review staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Memory Care Director. Regarding the allegation: Staff do not ensure the facility is properly maintained. It is being alleged that a big hole is on the wall for the garbage and the residents have been seen playing, opening and putting their hand and whole arm inside. During LPA's physical tour, LPA observed a garbage disposal that is against the wall and can be opened and closed by anyone, there is no lock. In addition, the garbage disposal is hazardous because anything can be thrown into it leading to the downstairs area. LPA interviewed three (3) staff that confirmed that the garbage disposal remains open at all times and not locked. LPA attempted to interview four (4) memory care residents but they did not understand what the LPA was asking. Let it be noted, this garbage disposal is in the memory care section of the above facility. Therefore, based on the LPA's observations, staff and resident interviews, the above allegation(s) above is SUBSTANTIATED at this time. An exit interview was conducted, citation(s) were issued for the above allegation(s), appeal rights was given and a copy of this report was given to the Memory Care Director.