complaint·November 12, 2021

LPA interviewed twelve residents regarding the need for toilet paper. All twelve residents confirmed facility staff provide toilet paper in a timely manner when needed. All twelve residents stated when in need, Receptionist will provide the needed toilet paper. The Administrator and Receptionist both confirmed the facility policy has prevented toilet paper shortage issues. Therefore the allegation, resident did not have toilet paper is unsubstantiated. LPA Spaeth confirmed with Administrator and previous Administrator that residents' possessions are securely stored in the donation room and family members are made aware the items are available for pick up. Also, LPA was advised R1's family member has not contacted the facility regarding the possessions. Therefore the allegation, staff did not return resident's personal property to the authorized representatives is unsubstantiated. Exit interview was conducted, appeal rights discussed, and a copy of the report was provided to Administrator.