complaint·December 8, 2021

Caregiver S. Phillips (S1) was interviewed 12/06/2021 at 7:30 pm who stated R1 did not notify staff that R1 needed assistance and did not leave a note. Caregiver D. Woodley (S2) was interviewed 12/06/2021 at 1:30 pm. S2 stated the morning of November 30, 2021 at 5:30 am, was completing morning rounds, walked by the front door and observed R1 was in wheelchair and was trying to exit the building. S2 went to assist R1 and R1 became angry and was cursing at S2. R1 stated had left a note regarding assistance out of the building for the Access ride but no staff member was present to assist R1. S2 stated apologized and assisted R1 out of the building by opening the door so that R1 could maneuver R1's wheelchair out of the building. S2 stated to R1 did not see a note and was not aware of R1's need for assistance. LPA Spaeth also spoke to Administrator Designee, Jon Dipaling on 12/06/2021 at 3:00 pm who was at the facility on Friday, November 26, 2021 since Administrator, Jessica Pelaya was not working on that day. Administrator Designee stated R1 did not notify staff regarding need of assistance and there was no note provided to the staff by R1. LPA Spaeth also interviewed the weekend manager, Edgar Cruz on 12/06/2021 at 5:19 pm. Staff member Cruz stated was not notified by R1 needed assistance that weekend and did not leave a note for staff. Based upon LPA's interview of four staff members, this complaint is unsubstantiated. Exit interview conducted, appeal rights discussed, and a copy of the signed report was given to Administrator.