complaint·December 16, 2021

has refused medications for over a month. Also, Med tech did not witness R1 trying to locate the elevator and did not appear dizzy. Also, LPA interviewed nine residents who stated all staff treated residents with dignity & have never snickered at residents. The allegation, resident not accorded dignity in relationships is unsubstantiated. Staff did not clean a resident's room from an odor - LPA Spaeth spoke to cleaning staff member S1 today at 12:20 pm and asked if R1 had stated room had an odor. S1 stated the carpet was cleaned by maintenance staff member and S1 mopped the bathroom two times. S1 stated after the carpet was clean, there was no odor. LPA interviewed nine residents who stated rooms are always cleaned and never smell odor in room. Therefore, the allegation, staff did not clean a resident’s room from an odor is unsubstantiated. Staff are not allowing resident to leave or depart the facility at any time – LPA Spaeth interviewed Administrator on 12/15/2021. Administrator stated witnessed R1 leaving the facility on various occasions. LPA Spaeth reviewed resident’s records and observed the physician’s assessment stated resident could leave the facility on own. Also, LPA observed the residents’ sign out sheet which indicates R1 left the facility on November 7, 2021. Therefore, the allegation, staff are not allowing resident to leave or depart the facility at any time is unsubstantiated. Staff are not allowing resident access to personal items – LPA Spaeth interviewed Administrator on 12/15/2021. Administrator stated R1 had a out of town Post office box and a Staff member drove R1 to the local post office to do a change of address. Administrator stated R1 received mail at the facility. Also, LPA interviewed nine residents who stated there has not been any issues with receiving mail and staff have not with held personal mail. Therefore, this allegation staff not allowing resident access to personal items is unsubstantiated. Exit interview conducted, appeal rights discussed, and a copy of the report was submitted to the Administrator.