complaint·July 7, 2022

During LPA's interviewof the hospice agency, the office manager stated tried to reach the Conservator to inform of the need for hospice services but was unsuccessful. Since the agency was unable to speak to the Conservator, the agency received authorization from R1's physician and LPA obtained documentation from a second physician stating R1 should be on Hospice.. LPA obtained the documentation of the hospice agency Also, the previous Administrator and Licensee were interviewed and confirmed always informed the Conservator of any changes in R1's health or of R1's needs. The Administrator confirmed received a letter from the Conservator dated September 17, 2021 which states the resident was approved by Conservator to move to another facility location. LPA obtained a copy of the letter. Therefore the allegation, Facility did not notify resident’s authorized representative of resident’s move is unsubstantiated. Exit interview conducted and appeal rights discussed. A copy of the report was given to Administrator.