complaint·July 11, 2022

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with the administrator and explained the reason for this visit. LPA conducted a brief physical plant tour from 10:30-10:40am to ensure no immediate health and safety issues were present. LPA did not observe any immediate health and safety issues. It is alleged that resident #1 (R1) is having their mail witheld by facility staff. LPA conducted interviews with R1 from 10:45-11:30am regarding this allegation. LPA interviewed facility staff from 11:30-12pm regarding this allegation. Interviews revealed that R1 had three different packages mailed to them by their friends and that they were sent on Sunday 7/3/22. The packages arrived at the facility on two different dates of 7/6/22 and 7/7/22. R1 confirmed that they received their packages in a timely manner on both of those dates. Interviews with facility staff revealed that they were not aware of any issues of R1 not receiving their mail in a timely manner. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time. Exit interview conducted.