complaint·November 21, 2023

(Cont. from LIC9099) Allegation #1: Staff does not allow resident to have visitors. It is alleged the facility has allowed R1's family member, to determine who visits or gets information about R1. To investigate the allegation LPA interviewed R1. Interview with R1 revealed they are allowed visitors. When LPA asked if the facility had ever denied them a visitor, R1 responded, they didn't know anything about that. LPA's interview with Jessica revealed R1 is not conserved and due to resident's rights family members would not be able to request the facility to keep visitors from meeting with resident unless the resident makes such request. LPA reviewed R1's admission agreement, visitor's policy section. According to Jessica due to HIPPA laws facility is not allowed to share personal information about a resident to individuals in the public requesting personal information about the resident unless the resident gives facility permission to do so. Interviews with residents revealed they are allowed visitors and the facility has not denied them visitors. Based on interviews and LPA's observation this allegation is deemed Unsubstantiated at this time. Allegation #2: Staff are listening in on resident's private phone conversations. It is alleged staff listen in on R1's phone calls. To investigate the allegation LPA interviewed R1. Interview with R1 revealed they take personal calls on the community telephone. According to R1 they can take and make calls to whoever they want. When LPA asked if R1 has ever not answered a personal call or has hung up a telephone call R1 requested LPA to stop prying into their personal business. R1 went on to confirm they are comfortable taking calls here. When LPA asked R1, if they ever felt facility staff eavesdropped on their telephone conversations, R1 responded no. LPA interviews with various residents revealed if they use the community telephone they feel like they have privacy and they don't think staff are eavesdropping on their telephone conversations. Based on interviews this allegation is deemed Unsubstantiated at this time. Exit interview conducted. No deficiencies were cited. A copy of the report was provided.