complaint·March 1, 2024

From approximately 12:00 p.m. to 1:25 p.m. LPAs interviewed three (3) staff that have provided laundry service for residents and fourteen (14) out of one hundred one (131) randomly selected residents. From approximately 1:30 p.m. LPA reviewed the facility's laundry schedule for residents found to need the assistance, LIC 500, and facility program mentioning laundry services. Interview with the assistant administrator revealed the facility has added new large capacity washers, explained the facilities laundry process and revealed the designated person for laundry no longer works for the facility and currently the Direct Care Provider (DSP) Supervisor is overseeing laundry services. DCPs have been instructed to assist with laundry and follow a schedule for residents needing the assistance but will assist any resident who requests laundry service. The assistant administrator also discussed the facility's process for documenting residents personal belongings when they first arrive to the facility. According to the assistant administrator many of the residents and their families have refused documenting or inventorying item brought in by residents or items provided to them by family when they are already at the facility. Interviews with seven (7) out of fourteen residents (14) corroborate either personally having various clothing gone missing after it was collected for laundry or arriving to the facility with items that they have later never seen again. Interview with two (2) out of three (3) staff corroborate they have heard residents and their families' complain about clothing going missing after laundry service. According to interviews with staff the facility is working on the issue and has implemented procedures to return clothes to the right resident. Although residents' interviewed could not recall exactly which items have gone missing or if they had completed an inventory of items during the admission process, interviews with both residents and staff revealed they had brought up their issues with laundry service to staff and management. Based on interviews conducted, the above allegation is found to be SUBSTANTIATED at this time. Deficiencies cited (refer to 9099-D). Exit interview was conducted with administrator. A copy of the report and appeal rights provided.