complaint·June 19, 2024

On 11/08/2021 LPA Spaeth conducted an investigation for complaint # 31-AS-20211108150903. Two allegations are the same as the allegations in this complaint. LPA Casillas compared notes and conducted interviews to verify the information obtained in the previous complaint. This visit is a follow up to make sure that nothing was missed from the first investigation. Allegation #1 Facility did not notify responsible party of resident's death. It is alleged that facility did not notify responsible party of resident’s death. Regarding this allegation it is reported that Resident #1’s (R1) family was not notified of R1’s death when it happened on 07/06/2021, but instead was notified a week later. LPA interviewed the Administrator, and it was confirmed that the previous Administrator and the Los Angeles Sheriff's Department had tried to reach the family member in a timely manner, however the family member returned calls several days after the death of R1. Furthermore, in an interview conducted by LPA Spaeth it was discovered that R1’s grandson, admitted to getting the days confused and thought that a message left was on 07/12/2021 and not 07/06/2021. Based on interviews and record reviews this allegation is deemed unsubstantiated at this time. Allegation #2 Facility refused to provide resident's personal belongings to responsible party. It is alleged that facility refused to provide residents’ personal belongings to responsible party. Regarding this allegation it is reported that the facility is failing to return R1’s belongings after their death. LPA confirmed with Administrator that residents' possessions were securely stored in the donation room for over (2) two years from R1's death. R1’s family members were made aware that items were available for pick up however, LPA was advised that R1's family members failed to arrange for delivery or pick up of R1’s possessions after facility staff attempted to get in contact with family numerous times. Furthermore, Administrator states that they had a conversation with R1's relative and they were supposed to rent a U-Haul and pick up R1's property but never showed up. Based on record reviews and interviews this allegation is deemed unsubstantiated at this time. No citations issued. Exit interview was conducted. A copy of the report was provided to Administrator.