complaint·August 14, 2024

The investigation revealed the following: Regarding the allegation: Staff are not releasing resident’s medical records despite receiving a medical release form. It’s being alleged that a resident (R1) had stated to the reporting party they granted permission for a friend to receive copies of their records. It is also alleged that R1 signed a Release of Client/Resident Medical Information Form (LIC 605A) on 12/03/2023 in which they authorized a friend to receive all their medical records from the facility. On 06/11/2024, a similar allegation was investigated in complaint number 31-AS-20240301092942 in which it was alleged the facility refused to provide medical information despite having signed consent. On 07/23/2024 the regional office received additional information from a new complaint. On 8/01/2024, LPA Spaeth and LPM Agard interviewed R1 at 11:00 am until 11:30 am who stated all their medical records could be released and confirmed who the medical records could be released to. During an interview with the facility administrator, they were aware of the consent but when confirmed with R1, R1 did not provide the same response and was unable to get confirmation from the resident. The department shared with the facility R1’s current request to have their records released as of the day of the interview. The facility administrator was made aware of this confirmation on the day of the interview. Based on interviews conducted and records reviewed the allegation(s) is unsubstantiated . An exit interview was conducted, and a copy of the report was given.