complaint·October 11, 2024

Regarding the allegation: staff are withholding a resident’s funds. It’s alleged a resident has not received their monthly funds for the past two months. R1 to R15 unanimously confirmed they receive their monthly personal and incidental funds. LPA interviewed the back-up administrator who stated they give the funds to the residents each month and have never missed. Regarding the allegation: Staff are not keeping the facility free from bed bugs. It’s alleged the facility has had bed bug issues for some time. LPAs checked ten rooms. There were no bed bugs in the two beds within each room and there were no bugs in the corners of the room or on the floor. The maintenance staff member (S1) confirmed the entire facility was professionally sprayed during the month of May 2024. S1 stated if a resident suspects there is a bed bug in their room, the professional exterminator will spray the specific room. LPAs' reviewed the bed bug service reports which confirms the professional exterminator has sprayed various rooms. The exterminator will spray the room, submit a bed bug service report with the date the room was sprayed, and the exterminator will initial the report. The professional exterminator has been spraying various rooms from May, 2024 until September, 2024. LPAs received copies of the reports which is proof the facility has been professionally sprayed for bugs. R1 to R15 unanimously confirmed they have not seen any bed bugs within the facility. Regarding the allegation: Staff does not keep the facility clean . It’s alleged that the facility is dirty and smells like urine. During the tour of the facility, LPAs observed three staff members cleaning residents' rooms, the common areas, and the hallways. LPAs did not smell any urine but did smell the cleaning solutions that were used during the cleaning process. R1 to R15 unanimously confirmed their rooms are cleaned each day and they do not smell urine in the facility. Based on interviews and record review, the allegations are unsubstantiated . An exit interview was conducted and a copy of the report was given.