complaint·April 2, 2025

Regarding the allegation, staff did not provide resident with an appraisal: It is being alleged a resident did not receive a facility appraisal prior to their admission into the facility. On 3/12/2025, LPA reviewed the resident’s file (R1) and observed the Preplacement Appraisal Information (LIC 603) was completed prior to R1’s admission to the facility. Regarding the allegation, Staff did not provide responsible party with an admissions agreement : it is being alleged a resident’s responsible party was not aware R1 was admitted to the facility and the responsible party did not sign the admissions agreement. LPA reviewed R1’s documentation and did not observe a Power of Attorney (POA). R1 was interviewed on 3/12/2025 at 12:00 pm and stated there is no Power of Attorney. R1 stated they are able to make their own decisions. Regarding the allegation, Staff do not communicate with responsible party regarding resident's care : It is being alleged the Administrator has not communicated with the responsible party regarding the hospice care and facility care of R1. The Administrator was interviewed on 3/12/2025 at 10:00 am and stated since there is not a POA for R1, the care of the resident must be kept confidential. LPA Spaeth reviewed R1’s files and did not observe hospice paperwork. R1 and the Administrator both confirmed R1 was not receiving hospice care. Regarding the allegation, Staff did not assist resident with obtaining medical care : It is being alleged R1 missed a medical appointment because staff did not arrange R1’s transportation. R1 stated they did not want to go to the appointment and preferred the appointment to be arranged at another time. The Administrator confirmed R1 informed them to cancel the appointment. R2-R12 unanimously stated staff arrange transportation for all their medical appointments. Based upon LPA’s review of the resident’s records and the interviews conducted, the allegations are unsubstantiated . Exit interview conducted and a copy of the report was given.