complaint·January 8, 2024

the payee for Resident #1's funds in July 2023 but no P & I amount was included until August 2023. Per the Administrator, Resident #1 is a smoker and they purchase 3 cartons of cigarettes for a total of ninety dollars($90.00) and charge Resident #1, eighteen dollars ($18.00) for incontinence products. The balance of sixty dollars($60.00) is given to Resident #1. Resident #1 confirmed that $60.00 was received for January 2024. However, the facility does owe Resident #1 an additional seventeen dollars for January 2024 due to an increase in the P & I amount from $168.00 to $177.00 per month effective 1/1/24. The facility also needs to reimburse the resident $108.00 (6 months x $18) for the incontinent products charged from August 2023-January 2024 as the incontinence products are covered under the basic Social Security Income and State Supplemental Payment rate. The Administrator will provide evidence to Licensing that the resident has been provided with the difference in the P & I rate and the reimbursement for the incontinence charges totaling $125.00 by not later than 1/12/24. Based on the information received on today's visit, there was insufficient evidence to conclude that the facility failed to ensure that Resident #1 received their P & I allowance, therefore, Allegation #1 is UNSUBSTANTIATED. Regarding Allegation #2 - Staff did not ensure that Resident receives mail, per the information received on today's interviews, Resident #1 receives mail but the complaint was generated as a result of a package that was sent to Resident #1 by family, was not received. Per information received, the facility has issues with receiving packages due to the way the facility is situated. The facility is located behind a family home with a separate address of 5539 Vantage Avenue. The facility is located at the end down a long drive way and their packages are delivered in error to the front house and this is not a issue as the facility has access to the front house. In the case of this complaint, Resident #1's package was addressed incorrectly to 5529 Vantage Avenue and is a non-existent address. Resident #1 did not receive the package as a result of the error in the address used by the family and not due to the facility's failure to ensure that the resident receives mail. Therefore, Allegation #2 is UNSUBSTANTIATED. Deficiencies cited under California Code of Regulations, Title 22, Division 6, Chapter 8 Exit interview was conducted, APPEALS RIGHTS were discussed and a copy was provided. Resident #1 has never been told that they may not leave the facility. Per the Administrator, Resident #1 resident goes out everyday with staff. Staff takes Resident #1 to Starbucks everyday and pays for his drinks and to 711 as needed. Per the Administrator, the resident is supervised by the staff due to concerns with Resident #1 purchasing alcohol and easily getting tired when walking distances and seating on the ground. Staff escorts Resident #1 and uses a wheelchair when resident tires. Per interview with Resident #1, they are told that they may not go out in the community alone due to their diagnosis of dementia which is bogus per Resident #1. Staff prevents Resident #1 from leaving the facility and has chased Resident #1 to the corner when resident leaves the facility without staffs' knowledge. Resident #1 is allowed to leave the facility only when supervised by staff. Resident #1 specifically asked LPA to let the Administrator know that Resident #1 can leave the facility unsupervised. By the actions of the facility, Resident #1 feels that they are not allowed to leave the facility unsupervised. Based on the information received on today's visit, Allegation #3 is SUBSTANTIATED. Deficiencies cited under California Code of Regulations, Title 22, Division 6, Chapter 8 Exit interview was conducted, APPEALS RIGHTS were discussed and a copy was provided.